We are sorry to know that the service is not ideal for you. We apologise that we are not able to issue any cash refund, but we can provide a credit or voucher refund which is pro-rated, and you can use it to purchase other products and services over the counter.
For special situations (e.g. pregnancy, etc.), we are able to issue a cash refund via a bank transfer. Please note that the customer will need to bear the cost of any bank charges for transfer.