To ensure we are able to consistently provide excellent services to all customers, with effect from 1 May 2018, any rescheduling and/or cancellations (including ‘no-shows’) made less than 24 hours prior to the pre-arranged appointment’s start time, will result in a shortening by 1 week of the customer's existing package’s validity for Unlimited Treatment plans, or by 1 session for session-based packages.
How will this benefit our Customers?
We believe by adjusting our Cancel/Reschedule Policy, we will be able to reduce capacity and slots wastage especially during the peak hours of the day, thereby paving the way for more customers to be able to come for their treatments at their preferred slots. We will also be able to reflect a more accurate status of our slots availability in our online booking system on a real-time basis, hence allowing customers to have more slots to choose from.
Customers are encourage to make their cancellations/rescheduling at least 24 hours before their appointments. Please also remember to arrive on time – in the event that you are late, there might be a possibility that we might attend to the customer next-in-line first, as customers who are punctual for their appointments should not be penalised and have their treatments delayed substantially.